Customer Booking Policy

1. Creating a Booking

Customers can browse available services, select a service, choose their preferred date and time, provide the service location, and submit a booking request.

2. Booking Confirmation

A booking is confirmed only after it has been accepted by a service provider and any required payment has been successfully processed.

3. Customer Responsibilities

• Provide accurate booking information.
• Ensure someone is available at the service location.
• Provide safe access to the work area.
• Inform the provider of any special requirements.
• Approve any additional work before it begins.

4. Changes to a Booking

Customers may request changes to the booking before the scheduled appointment. Changes are subject to provider availability and may affect pricing or scheduling.

5. Cancellation

Booking cancellations are governed by the Refund & Cancellation Policy. Cancellation fees may apply depending on when the booking is cancelled.

6. Additional Charges

If additional work is required beyond the original booking, the provider must explain the reason and obtain customer approval before proceeding.

7. Reviews and Ratings

After the service has been completed, customers may leave a rating and review based on their genuine experience. Reviews should be respectful, truthful, and relevant.

8. Service Issues

If you experience any issues during or after the service, please contact FixetNow promptly so that we can review the matter and assist where appropriate.

9. Contact Us